Frequently Asked Questions
Everything you need to know about UGREEN products and services.
What is the standard shipping time for orders?
Orders typically process within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-15 business days depending on the destination.
Do UGREEN products come with a warranty?
Yes, all UGREEN products are covered by a 12-month limited warranty against manufacturing defects. You can extend this to 24 months by registering your product on our official website.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.
Are UGREEN cables MFi certified?
Yes, our Lightning cables are MFi certified by Apple to ensure 100% compatibility and safety with all iOS devices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking portal to monitor your delivery in real-time.