Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your product is defective or doesn't meet your expectations, our dedicated support team is here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the electronic device in its original packaging, ensuring all included cables, manuals, and accessories are enclosed to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technical team inspects the returned hardware, we will process your refund or dispatch your replacement unit within 3-5 business days.